Announcements Archive

GENERAL INFORMATION

Unscheduled System Maintenance Occurring at 9 PM Eastern Tonight

Effective Date: 07/06/2020 12:40 PM

Expired Date: 07/06/2020 09:00 PM


AF’s Information Technology team will be performing maintenance to our system. As a result, our website will be unavailable from 9 PM to 9:30 PM ET tonight, Monday, July 6.

We apologize for any inconvenience this may cause your organization. We thank you for your patience and continued support.



GENERAL INFORMATION

Unscheduled System Maintenance Occurring at 9 PM Eastern This Evening

Effective Date: 06/15/2020 05:35 PM

Expired Date: 06/15/2020 08:55 PM


AF’s Information Technology Team will be performing unscheduled maintenance tonight. We will be bringing the system offline at 9 PM ET for approximately 30 minutes.

We sincerely apologize for the inconvenience and appreciate your patience and continued support.



GENERAL INFORMATION

Member Participation Policy

Effective Date: 05/15/2020 09:00 AM

Expired Date: 06/01/2020 11:00 PM


As a reminder, AF is implementing the Member Participation Policy, effective June 2, 2020. This policy, along with the recent changes to the agreements, helps to ensure timely resolution of arbitration cases.



ONLINE FILING

Searching for TRS Cases in OLF Case Search Menu

Effective Date: 06/01/2020 10:55 AM

Expired Date: 06/01/2020 03:00 PM


We are experiencing an issue with searching for Total Recovery Solution® (TRS®) cases in the Online Filing (OLF) Case Search menu. To access your TRS case, please go to TRS by navigating to the Member Access menu and selecting Total Recovery Solution. 



GENERAL INFORMATION

AF Analytics Production Upgrade Scheduled for May 28

Effective Date: 05/26/2020 03:45 PM

Expired Date: 05/28/2020 11:55 PM


Arbitration Forums, Inc. (AF) is scheduled to perform a production upgrade on the Business Intelligence WebFOCUS platform. As a result, Total Recovery Solution (TRS), E-Subro Hub, and Settlement Exchange System reports and interactive visualizations will be unavailable from 6 PM to 11:59 PM ET on Thursday, May 28, 2020.

Our website and recovery applications (TRS, E-Subro Hub, and OLF) will remain available during the maintenance window.

We apologize for any inconvenience this may cause our members.
 



GENERAL INFORMATION

AF Bringing Systems Offline at 1:45 PM ET

Effective Date: 05/22/2020 01:30 PM

Expired Date: 05/22/2020 01:50 PM


We are currently experiencing an issue in TRS. We will be restarting our systems at 1:45 PM as our IT team addresses the issue. Users will need to reconnect to the system when it comes back up. We sincerely apologize for the inconvenience and appreciate your patience and continued support.
 



GENERAL INFORMATION

Unscheduled System Maintenance Occurring at 9 PM Eastern This Evening

Effective Date: 04/06/2020 05:15 PM

Expired Date: 04/06/2020 09:00 PM


AF’s Information Technology Team will be performing unscheduled maintenance tonight. We will be bringing the system offline at 9 PM ET for approximately 30 minutes.

We sincerely apologize for the inconvenience and appreciate your patience and continued support.



GENERAL INFORMATION

Unscheduled System Maintenance This Evening

Effective Date: 03/26/2020 04:40 PM

Expired Date: 03/26/2020 09:30 PM


Our IT teams will be performing unscheduled maintenance tonight. We will be bringing the system offline at 9 PM ET for approximately 30 minutes. We sincerely apologize for the inconvenience and appreciate your patience and continued support.



GENERAL INFORMATION

February 2020 System Maintenance Cancelled

Effective Date: 01/08/2020 11:00 AM

Expired Date: 01/22/2020 12:00 AM


Arbitration Forums, Inc. (AF) was scheduled to perform system maintenance and upgrades during the weekend of February 14-16, 2020. This maintenance has been cancelled, and AF's website will be available during those dates. We apologize for any inconvenience this may cause our members.



GENERAL INFORMATION

System Maintenance Rescheduled to February 2020

Effective Date: 11/19/2019 10:00 AM

Expired Date: 01/08/2020 07:16 AM


AF was originally scheduled to perform system maintenance and upgrades during the weekend of December 6-8. However, we have rescheduled the maintenance period to February 14-16, 2020. As a result, AF's website will be unavailable from 9PM Eastern on Friday, February 14, 2020, to 6 PM Eastern on Sunday, February 16, 2020. We apologize for an inconvenience this may cause our members.



GENERAL INFORMATION

Unscheduled System Maintenance This Evening

Effective Date: 12/16/2019 03:35 PM

Expired Date: 12/16/2019 09:00 PM


We are currently experiencing issues with members being unable to accept demands in E-Subro Hub. We will be bringing the systems offline at 9 PM ET tonight, December 16, for approximately 30 minutes as our IT team performs brief maintenance. We sincerely apologize for the inconvenience and appreciate your patience and continued support.



GENERAL INFORMATION

AF Bringing Systems Offline This Morning

Effective Date: 11/25/2019 10:25 AM

Expired Date: 11/25/2019 10:50 AM


We are currently experiencing issues with hearing cases in Online Filing. We will be bringing our systems offline this morning at 10:45 AM for approximately 30 minutes as our IT team addresses the issue. We sincerely apologize for the inconvenience and appreciate your patience and continued support.
 



GENERAL INFORMATION

Unscheduled System Maintenance This Evening

Effective Date: 11/21/2019 02:00 PM

Expired Date: 11/21/2019 08:00 PM


We will be taking our systems offline at 8:00 PM EST tonight, November 21, for approximately 45 minutes, as our IT team performs brief maintenance. We sincerely apologize for the inconvenience and appreciate your patience and continued support.



GENERAL INFORMATION

AF Bringing Systems Offline This Morning

Effective Date: 11/18/2019 10:45 AM

Expired Date: 11/18/2019 11:05 AM


We are currently experiencing issues with submitting evidence via direct upload in Online Filing. We will be bringing our systems offline this morning at 11 AM for approximately 45 minutes as our IT team addresses the issue. We sincerely apologize for the inconvenience and appreciate your patience and continued support.
 



GENERAL INFORMATION

Unscheduled System Maintenance Occurring at 6 PM EST This Evening

Effective Date: 11/17/2019 04:10 PM

Expired Date: 11/17/2019 06:00 PM


We will be taking our systems offline at 6:00 PM EST tonight, November 17, for approximately 30 minutes, as our IT team performs brief maintenance. We sincerely apologize for the inconvenience and appreciate your patience and continued support.



GENERAL INFORMATION

Taking Systems Offline at 12:30 PM ET

Effective Date: 11/04/2019 11:45 AM

Expired Date: 11/04/2019 12:30 PM


We are currently experiencing issues with members being unable to assign a claim representative to a TRS case. We will be taking the systems offline at 12:30 PM ET for approximately 15 minutes as our IT team addresses the issue. We sincerely apologize for the inconvenience and appreciate your patience and continued support.



GENERAL INFORMATION

Brief Maintenance Occurring at 9 PM EST

Effective Date: 10/28/2019 02:20 PM

Expired Date: 10/28/2019 09:00 PM


We will be taking our systems offline at 9:00 PM EST tonight, October 28, for approximately 30 minutes, as our IT team performs brief maintenance. We sincerely apologize for the inconvenience and appreciate your patience and continued support.



GENERAL INFORMATION

System Maintenance, December 2019

Effective Date: 09/19/2019 04:00 PM

Expired Date: 10/18/2019 12:00 AM


AF is scheduled to perform system maintenance and upgrades. As a result, AF's website will be unavailable from 9 PM Eastern on Friday, December 6, 2019, to 6 PM Eastern on Sunday, December 8, 2019. We apologize for any inconvenience this may cause our members.



GENERAL INFORMATION

Brief Maintenance Occurring at 8 PM EST

Effective Date: 10/08/2019 07:30 PM

Expired Date: 10/08/2019 08:05 PM


We will be taking the systems offline at 8:00 PM EST for approximately 15 minutes as our IT team performs brief maintenance. We sincerely apologize for the inconvenience and appreciate your patience and continued support.



GENERAL INFORMATION

Taking Systems Offline at 12:15 AM EST

Effective Date: 09/30/2019 11:45 PM

Expired Date: 10/01/2019 12:30 AM


We will be taking the systems offline at 12:15 AM EST for approximately 30 minutes as our IT team performs brief maintenance. We sincerely apologize for the inconvenience and appreciate your patience and continued support.



GENERAL INFORMATION

Transition to TRS, October 1

Effective Date: 09/17/2019 09:00 AM

Expired Date: 09/30/2019 12:00 AM


By October 1, 2019, all member companies will be transitioned to TRS, the upgraded arbitration platform, for all automobile subrogation arbitration program cases. For more information, visit the TRS page or call 1-866-977-3434.



GENERAL INFORMATION

Transition to TRS, October 1

Effective Date: 09/02/2019 09:00 AM

Expired Date: 09/22/2019 12:00 AM


By October 1, 2019, all member companies will be transitioned to TRS, the upgraded arbitration platform, for all automobile subrogation arbitration program cases. For more information, visit the TRS page or call 1-866-977-3434.



GENERAL INFORMATION

Hurricane Dorian Update

Effective Date: 08/29/2019 02:30 PM

Expired Date: 09/02/2019 08:00 AM


AF continues to monitor Hurricane Dorian’s impact on the Tampa Bay area. AF’s services and processes remain fully operational. Regardless of storm severity, AF’s website and online products and services will remain functional as our back-up servers are protected at an out-of-state location.

AF maintains a comprehensive disaster recovery process to ensure that our service to and communication with our members is managed effectively via our website, email, and remote workforce capabilities in the event there is a loss of power and/or connectivity in our Tampa office.

Thoughts are with all of our members, employees, and their families affected by the storm.
 



GENERAL INFORMATION

Transition to TRS Coming Soon

Effective Date: 08/02/2019 09:00 AM

Expired Date: 08/22/2019 12:00 AM


By October 1, 2019, all member companies will be transitioned to TRS, the upgraded arbitration platform, for all automobile subrogation arbitration program cases. For more information, visit the TRS page or call 1-866-977-3434.



GENERAL INFORMATION

Are You Ready for the Transition to TRS?

Effective Date: 07/11/2019 01:00 PM

Expired Date: 07/31/2019 12:00 AM


By October 1, 2019, all member companies will be transitioned to TRS, AF’s upgraded arbitration platform, for all automobile subrogation arbitration program cases. Don’t wait to begin taking advantage of the benefits of TRS. For more information, visit the TRS page or call 1-866-977-3434.



GENERAL INFORMATION

Address Population Notification

Effective Date: 07/18/2019 10:00 AM

Expired Date: 07/22/2019 03:57 PM


On July 15, 2019, AF discovered an issue with a small percentage of addresses not populating correctly in our system. While we continue to investigate and work to resolve this issue, please ensure that you verify all addresses, including remittance addresses, on your cases and demands. Please contact our Member Service Center at 1-866-977-3434 with any questions or for assistance.