Demand Actions > Demander Actions

Demands must be manually entered into the E-Subro Hub by the demanding party.

In order to be able to add demands, your company needs to be setup as an active E-Subro Hub company.

If you do not see the Add Demand menu item, you need to check the following:

1.	Ask your E-Subro Hub Administrator if you've been given the privilege to issue demands. You need to have the proper privilege, or you will not see the Add Demand menu item.

2.	If your company doesn't have an E-Subro Hub Administrator, its likely that your company is not setup as an active E-Subro Hub company. Please have an individual with appropriate authority contact Arbitration Forums about becoming an active E-Subro Hub company.

Adding a Demand

To add a demand:

1.	Verify that you are logged in with your user name and password.

2.	Click E-Subro from the top level menu.

3.	Select Add Demand from the drop down list.

4.	In the Add Demand popup, locate the Responder Company by entering at least the first three characters of the Responder Company name. The system will display the names that match the entered characters. Note: To include Subsidiary names in the list, click the Show Subsidiaries checkbox.

Note: Third Party Administrators will identify their client from the drop down list.

5.	Hover over the desired company name, and E-Subro Hub will display the States in which that company participates. Note: The participation list can be obtained by either using the mouse to hover over the desired name in the list or by using the down arrow key on the keyboard.

6.	Select the desired company from the list by clicking the appropriate row. Once this selection has been made, E-Subro Hub will ask for additional information needed to proceed.

7.	Select the State of Loss from the drop down list. Note: This list only contains States in which you and the selected Responder Company are E-Subro Hub participants.

8.	Enter YOUR claim/policy number in the appropriate field so that E-Subro Hub can check for demands that may be related to the one being created. Note: If entering the claim/policy number via a Windows “Paste” function, the keyboard shortcut (Ctrl-V) is the recommended method.

9.	Click Save and Continue to proceed with the demand creation OR click Cancel to end the creation of the demand.

10.	After clicking Save and Continue, E-Subro Hub then pre-fills the collected information into the Demand Detail tab, where you will continue with the demand creation process.

Adding a Demand - Counter/Companion

After entering your claim/policy number in the Add Demand screen, E-Subro Hub checks for the existence of any possible related demands. If demands are found that may be related, those demands will be displayed.

Depending on your relationship to the potentially related demand, you may have the option to create either a Companion or Counter Demand by clicking the appropriate button.

If you wish to proceed without relating the demand being created, click Ignore and Continue OR click Back.

Adding a Demand - Change Company/State

Change Company

After you have entered the required information and made the appropriate choices regarding any related demands, you will be taken to the Demand Detail tab. On this tab, you can change the Responder Company name using the following steps:

1.	Click Change Company.

2.	As described in the Adding a Demand section of this help, enter at least the first three characters of the desired company name with or without the Show Subsidiaries box checked to display the list of names that match the entered characters.

3.	Select the desired company from the list by clicking the appropriate row.

4.	Your selection of a different Responder Company may change the list of States in which you and the Respondent are both E-Subro Hub participants. Change the State of Loss, if necessary, using the drop down list.

5.	Click Save to proceed OR click Cancel to return to the Demand Detail tab without saving any changes.

Change State

You may change the State of Loss using the following steps:

1.	Click Change State.

2.	Choose the desired state from the appropriate drop down list.