From an incoming demand, the Responder can easily create a Counter Demand by selecting Create Counter Demand from the Manage Demand drop down menu.

When creating a counter demand, evidence and information from the original demand is prefilled in the new demand in the appropriate locations.

Demander and Responder Company Information will be prefilled as appropriate for the new demand as will the Demander and Responder Vehicle Information and the Loss Information. You will be required to select the appropriate Subsidiary for your company’s information at which point you can proceed with the demand creation in the same manner as you would when creating a new demand.

Only your party’s evidence will be copied from the original demand based on the availability of the evidence. Simply stated, your evidence will be copied into the new demand if it is both available in the system and not marked as obsolete. Items that were marked private in the original demand will remain private in the new demand.